Terms & Conditions

Welcome to Naveenya! These Terms & Conditions govern your use of our website www.naveenya.com. By accessing and using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

Definitions

• “Company” refers to Naveenya, located at Samarth Udyam, Plot – D-59, MIDC, Wardha, Maharashtra 442001.
• “Website” refers to www.naveenya.com.
• “User” refers to any individual who accesses or uses the website.
• “Product” refers to food items sold by Naveenya, including snacks, groceries, and other edible goods.
• “Order” refers to the purchase of one or more products made through our website.

1. Services
   Naveenya specializes in selling high-quality food items, including organic, traditional, and modern snacks and groceries. We reserve the right to modify or discontinue any product or service at our discretion without prior notice.
2. User Responsibilities:

• Users must provide accurate personal and shipping details while making purchases.
• Users must ensure that payment information is correct and up to date.
• Users agree not to misuse the website, engage in fraudulent activities, or distribute false information.
• Unauthorized copying, reproduction, or distribution of our website content, including product descriptions and images, is strictly prohibited.

1. Payments & Pricing

• All prices listed on our website are in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
• Prices are subject to change at our sole discretion without prior notice.
• Payment for all orders must be made in full before order processing begins.
• We accept various payment methods, including credit/debit cards, net banking, UPI, and other digital payment gateways.
• All transactions are securely processed using industry-standard encryption.

1. Order Acceptance & Cancellation

• Once an order is placed, you will receive a confirmation email with the order details.
• We reserve the right to cancel orders due to unavailability, pricing errors, fraudulent transactions, or any other valid reason.
• If an order is canceled after payment is made, the amount will be refunded within 7-10 business days to the original payment method.

1. Intellectual Property

• All content on the website, including images, text, graphics, logos, and digital content, is the exclusive property of Naveenya.
• Users may not copy, modify, distribute, or use any content without explicit written permission from Naveenya.

1. Limitation of Liability

• Naveenya shall not be liable for any direct, indirect, incidental, or consequential damages arising from website use, product purchase, or service interruptions.
• We do not guarantee uninterrupted or error-free website access.

1. Governing Law
   These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be resolved in the courts of Wardha, Maharashtra.
2. Changes to Terms
   We may update these Terms & Conditions at any time. Users will be notified of significant changes via email or website notification.
3. Privacy Policy
   Your privacy is important to us. This Privacy Policy explains how Naveenya collects, uses, and protects your personal information.
4. Information We Collect
   We collect personal information, including but not limited to:

• Name, email address, phone number.
• Shipping and billing addresses.
• Payment details for transactions (secured through third-party payment gateways).
• Browsing and website usage data collected through cookies.

1. Use of Information
   We use your personal information for the following purposes:

• Processing and fulfilling your orders.
• Enhancing user experience and website performance.
• Sending order updates, promotional offers, and important notices.
• Preventing fraudulent activities and ensuring secure transactions.

1. Data Protection & Security

• Naveenya implements industry-standard security measures to safeguard user data.
• Despite our efforts, online transactions involve risks, and absolute security cannot be guaranteed.

1. Third-Party Sharing
   We do not sell or rent your personal information. However, we may share data with:

• Payment processors for secure transactions.
• Courier partners for order delivery.
• Legal authorities if required by law.

Data Retention
We retain user information as long as necessary to provide services and comply with legal obligations.

Your Rights
Users can request access, correction, or deletion of their personal information by contacting support@naveenya.com.